At Cellutronix Atl, your privacy is our top priority, and we take every reasonable measure to protect it. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our store at 1919 Metropolitan Parkway SW, Atlanta, GA 30315, use our website, or contact us for cell phone repair, phone sales, or any other service we provide. By engaging with our business in any capacity, you agree to the practices and terms described in this policy. We are fully committed to handling your personal information with responsibility, honesty, and complete transparency, ensuring that your data is respected and protected at every single point of contact with our business and our team.
Information We Collect
When you visit Cellutronix Atl or engage with any of our services, we may collect personal information such as your full name, phone number, email address, mailing address, and detailed device information. This data is typically gathered when you bring in a device for repair, purchase a new or used phone, request a service estimate, or contact us through phone, email, or in person at our Atlanta, GA location. We may also collect technical information about your device, including the make, model, operating system version, and the specific nature of the issue requiring service or attention. Every piece of information we collect is directly relevant to providing you with the best, most accurate, and most efficient service experience possible at Cellutronix Atl.
How We Use Your Information
The personal information we collect from you is used solely to provide, improve, and personalize the services we offer at Cellutronix Atl in Atlanta, GA. We use your contact details to communicate repair status updates, confirm service appointments, send service receipts, and follow up on completed repairs or purchases. Device information assists our certified technicians in accurately diagnosing and professionally resolving issues with your phone, tablet, Mac, or PC. We may occasionally send service-related notifications or promotional updates if you have opted in to receiving them from us directly. We do not use your information for any unrelated purposes, and we never sell, share, or distribute your personal data to outside third parties for any commercial gain.
Data Protection and Security
Cellutronix Atl is deeply committed to the security of your personal information and works continuously to keep it fully protected at all times. We implement appropriate technical and organizational security measures to safeguard your data against unauthorized access, loss, alteration, or misuse. Our team members are thoroughly trained to handle all customer information with the highest level of care, discretion, and professionalism in every interaction. All physical records containing personal customer information are stored securely within our premises at all times. While no data transmission or storage system can be entirely guaranteed as completely secure, we continually work to strengthen our security practices using current industry standards to give every customer full confidence in how we manage their data.
Sharing of Information
Cellutronix Atl does not sell, trade, rent, or share your personal information with outside parties under any circumstances for commercial or promotional purposes. However, we may share your information with trusted service vendors or technology partners who assist us in operating our business efficiently and professionally, provided they have agreed to maintain full confidentiality and data security in accordance with our standards. We may also be legally required to disclose your personal information when obligated by applicable law, court order, or when disclosure is deemed necessary to protect the rights, property, or physical safety of Cellutronix Atl, our employees, or our valued customers. Any sharing of your data is always conducted responsibly and entirely with your best interests clearly in mind.
Your Rights as a Customer
As a valued customer of Cellutronix Atl, you have full and enforceable rights concerning the personal information we hold about you. You may request access to your data at any time, ask for corrections if any information we have is inaccurate or outdated, or request the permanent deletion of your records, subject to any legal obligations we must fulfill. If you wish to opt out of any marketing or promotional communications from us, you may do so easily by contacting us directly with your preference. To exercise any of your privacy rights, please reach out to us at cellutronixatl@gmail.com or visit our Atlanta, GA store in person. We are fully committed to responding to all privacy-related requests in a prompt, respectful, and professional manner.
Device Data and Repair Confidentiality
When you entrust your personal device to our technicians for repair or diagnostic service, we treat all data stored on that device with the highest level of confidentiality and professional responsibility. Our staff members are strictly instructed never to access, browse, copy, transfer, or share any personal files, messages, photos, videos, passwords, or account information on your device unless it is specifically and directly required to complete the authorized repair. We strongly encourage all customers to create a thorough backup of their device data before submitting any device to our service team. Cellutronix Atl cannot be held responsible for any data loss that may occur as a result of the repair or servicing process, even when all standard professional care and procedures have been applied throughout.
Changes to This Privacy Policy
Cellutronix Atl reserves the right to update or modify this Privacy Policy at any time as our services grow, evolve, or as applicable legal requirements change over time. Any significant updates or changes will be communicated to our customers through our website or through direct notification where possible and appropriate. We strongly encourage all customers and website visitors to review this policy periodically to stay fully informed about how we continue to protect, manage, and respect your personal information. Your continued use of our services following any posted changes constitutes your full acceptance of the revised and updated Privacy Policy in its entirety. If you have any questions, concerns, or requests, please contact us at (404) 946-8582 or visit us at 1919 Metropolitan Parkway SW, Atlanta, GA 30315.
